Terms and Conditions

Prices and Payment

All prices are in €  and include the german VAT . Delivery charges are not included in the prices quoted. We accept bank payment in advance or direkt pay by pick up. Once we receive the Payment, we dispatch your order.

Delivery

We cannot guarantee delivery times but we aim to deliver within 3 working days.

Delivery Costs

The delivery costs is as follows:

National:

  • 1    bis  5     Products   5 Euro
  • 6    bis  53    Products   8 Euro
  • 53  bis  80    Products  16 Euro
  • 80  bis  100   Products  24 Euro

International - EU 1:

  • 1  -  5    Products  12 Euro
  • 6  -  20  Products  16 Euro

International - EU 2:

  • 1  -  5    Products  15 Euro
  • 6  -  20  Products  23 Euro

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order also containing the bank details for the payment of your order. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation / Retourns / Refund

You have the right to cancel your order within 14 working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods that for hygiene reasons cannot be returned.

PLEASE NOTE:  Due to hygiene reasons, our Kraulquappen (KQ´s) swim rings are shipped in a sealed packaging. Returns will not be accepted if the KQ´s packaging is opened or damaged.

 

Once we receive the product(s) back and verify its packaging/condition, we will refund your money.

After-Sales Services and Guarantees

All products have the german implied warranty. In case of warranty claims, please contact us first by email, fax or letter.

Customer Service

Any complaints regarding the goods or services supplied should be made to:
Cherek´s Kraulquappen, Bademoden Sportartikel, Fichtestr. 15, D-63071 Offenbach
You can e-mail (info@kraulquappen.de), write or phone (+49-69-96230407) us with your complaint.

Our office hours are 10am - 3pm /  Monday - Friday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.